If we control our reactions in the short-term we don't have to live with the reaction regret in the long-term
3 questions you must ask before reacting...
1. What part of this issue can I own and apologize for?
2. How can I soften my heart toward this person so I honor them despite how they react?
3. If I knew this conversation was being video taped and then shown to people I greatly respect, how would this change my reaction?
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